What is our returns policy?

For the time being, returns are only accepted on purchases made within Malaysia.

Refunds will be made in store credit for the same amount ,the same way the product price that was originally purchased. The refund procedure shall be started by within 14 Days as when the returned goods have been received by after checking that the return has been correctly exercised and that the returned products are accepted. Internal record keeping.

This term is not applicable for SALE ITEMS.

For returns & other enquiries regarding your order, please email to

How do I return an item?

For customers within MALAYSIA

We provide a pre-paid return label for our Malaysian customers

  • Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
  • Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
  • Click on ‘Start Return’
  • You will be prompted to print the shipping label
  • Pack the item(s) and stick the prepaid return label on the package
  • You will receive an email to confirm and track your return
  • Take the package to the nearest Post office for drop-off. Be sure to send your package within the 30-day period

You can initiate your return using the following link:

How can I track my return?

For customers within the US, log into your account and click on My Orders then Track My Return.

For countries outside the US, we will be in touch once your return is received.

Are there any items excluded from the returns policy?

The only items excluded from our returns policy are sample sale items, all sample sale items are considered final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.

Returns are only accepted for Ready-to-ship and Ready-to-wear Items. Customisable Silhouettes © without workmanship errors are not returnable or refundable at this point due to its made-to-order nature to ensure low-waste production.

What if the item is faulty?

We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.

What is store credit and how do I use my store credit?

A Store Credit is a dollar amount that is available for you to use towards a future purchase through It is generally generated from returning a ready-to-wear style.

When you are ready to redeem your Store Credit, please contact us at with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.

When will I receive my refund?

Once we receive your package, your refund will be processed within 14 business days. You will be notified by email once the refund has been processed.

How do I exchange an item?

Exchanges are allowed for ready-to-ship items provided with size availability. Please follow the exchanges instructions before placing a new order.