RETURNS & EXCHANGE

Returns & exchanges policy (Ready-to-wear)

1. We offer 14-day returns for store credit on domestic and international orders.

2. Exchanges are accepted within 14 days for domestic and Singapore orders, subject

to product availability.

3. To be eligible for a return or exchange:

● Unworn, unwashed, unaltered, and in original condition.

● Tags and liners must be attached.

4. Any return items will be refunded in terms of store credit (digital money). Strictly no

cash refund.

5. For submitting the returns & other enquiries regarding your order, please email to

hello@zoradesigners.com.

6. All additional charges shall be borne by the customer. This includes any new

shipping fees and return shipping costs incurred when items are sent back to us.

7. Items purchased during sale, promotion or clearance are strictly prohibited for returns

or exchanges.

8. If customers received defective items, do contact our team immediately at

hello@zoradesigners.com. Any issues reported after 14 days from the date the item

is received will not be entertained.


Returns & exchanges policy (Silhouette)

1. Silhouette items are strictly non-returnable and non-exchangeable.

2. Alteration requests may be available at an additional cost.

3. The order cannot be cancelled, modified, or refunded once production has

started.

4. Refund or replacement are only applicable if the item received is defective or

incorrect (not as ordered). Customers must notify us at hello@zoradesigners.com

within 3 days of receiving the item and provide a clear photo or video.

We reserve the right to reject any return or exchange request that does not meet the above

criteria.


Refund policy

1. All returns will be issued strictly in the form of store credit (digital money). Store credit

is non-refundable, non-transferable, and no expiry date (if applicable).

2. We do not offer a cash refund at this time.

3. Eligibility for refund:

β—‹ The ready-to-wear orders is request to return and passed our quality check

β—‹ Customers option to cancel for both ready-to-wear and silhouette (if

production has not started yet)

4. Once the returned item is received and inspected, approved refunds will be

processed within 7–14 working days.

5. Items purchased during sale, promotion or clearance are strictly prohibited for

refunds.

6. If customers received defective items, do contact our team immediately at

hello@zoradesigners.com. Any issues reported after 14 days from the date the item

is received will not be entertained.