FAQ's
What is your returns policy?
Our clothing is made-to-order, just for you and no one else. Should you decide to return your order, we charge a small Zero Waste Fee ($15 per item) which will be deducted from your refund. We charge this fee because we don’t build inventory into our up front pricing, therefore offering you the lowest pricing possible for made-to-order clothing. Your Zero Waste Fee will help us reduce the impact of excess stock on the environment.
We imagine a future without over-production and environmentally devastating waste by not holding inventory.
Returns must be received within 30 days of delivery.
Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
Fabric swatches and Outlet orders are FINAL SALE.
How do I return an item?
For customers within MALAYSIA
We provide a pre-paid return label for our Malaysian customers
- Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
- Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
- Click on ‘Start Return’
- You will be prompted to print the shipping label
- Package the item(s) and stick the prepaid return label on the package
- You will receive an email to confirm and track your return
- Take the package to the nearest Post office for drop-off. Be sure to send your package within the 30-day period
You can initiate your return using the following link: http://zoradesigners.com/return/guest
For customers outside Malaysia
You will be responsible for any return shipping fees.
- Click on Return My Order, enter your order number and email address or sign into your account then click on My Orders
- Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us
- Click on ‘Submit Return’
- Package the item(s) along with a print out of the Packing Slip
- Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period
- You will receive an email to confirm your return
Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
You can initiate your return using the following link: http://zoradesigners.com/return/guest
How do I track my return?
For customers within Malaysia, log into your account and click on My Orders then Track My Return.
For countries outside Malaysia, we will be in touch once your return is received.
Are there any items excluded from the returns policy?
The only items excluded from our returns policy are sample sale items, all sample sale items are considered final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.
What if the item is faulty?
We stand behind our product! If for some reason, you feel as though the item is faulty, please email us at team@zoradesigners.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with any next steps.
What is store credit and how do I use my store credit?
A Store Credit is a dollar amount that is available for you to use towards a future purchase through fameandpartners.com. It is generally generated from returning a customised style, bridal style, or a dress from The Wedding Atelier App.
When you are ready to redeem your Store Credit, please contact us at team@zoradesigners.com with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.
When will I receive my refund?
Once we receive your package, your refund will be processed within 12-15 business days. You will be notified by email once the refund has been processed.
How do I exchange an item?
We do not provide exchanges. Please follow the returns instructions and place a new order.