No.311, Lobby 3, Block A,
Jalan SS 20/27,
Damansara Intan Business Park,
Petaling Jaya.

Contact Us

ZORA by Ad Astra Global (Malaysia) 002901474-D

CONSULTATION OFFICE:

Level 28, WSPACE,
G TOWER,
JALAN TUN RAZAK,
50450, Kuala Lumpur.

HQ:

7A, JALAN MERLIMAU,
OFF JALAN KENANGA,
55200, KUALA LUMPUR

TECH OFFICE:

311, Level 3, Lobby 3,
Damansara Intan Business Park,
SS20/27, 
47400, Petaling Jaya.


E-mail:
[email protected]

Contact:

+601121345303 (Text Messages Only)

Send us a message

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the ZORA?

Within Malaysia-
The Delivery of your parcel shall arrive after the shipment date within:
| Standard Delivery | 2 Days after shipment| RM 8
| Express Preorder Delivery |1 Day after shipment | RM 8

International Shipping– zoradesigners.com delivers to all over the world with a few exceptions. We are able to ship to many countries on a DDU (Delivery Duty Unpaid) basis. This means the recipient will be liable for any local sales taxes or import duties on orders placed outside of Malaysia.

We do not offer refunds or returns under general circumstances at this point due to our make-to-order model. For customers who wishes to refund their orders, kindly email us at [email protected]

A portal for cross-selling and exchanges will be enabled in the near future for customers who wants to exchange their products.

Which payment methods are accepted in the Online Shop?

We collect our payment through Paypal and iPay88 payment gateway, allowing us to accept currencies from all over the world.

How long will delivery take?

General Design Shipping:
| Standard Shipping | 7 – 14 Working Days | 
|  Express Shipping  | 1 – 2 Working Days | 

T-Shirts Shipping:
| Standard Shipping | 7 Working Days After Preorder Window Ends |

What exactly happens after ordering?

For General Designs, item goes into production once an Order has been made on our website. 

Next, design will go into manufacturing and production. This usually take about 1 to 5 working days, depending on the design(s). 

Once production has been completed, shipment and delivery will be arranged and shipped to the customers. The whole process from ordering to the recipient of order may take from 1 – 2.5 weeks. The estimated arrival are usually stated in each unique product catalogue. 

For Express Preorders, customers can usually expect an arrival of your purchase within 2 working days due to minimum ready stocks available. 

Do I receive an invoice for my order?

Yes. You will receive an invoice after you have made your order to your registered e-mail address.